We make every effort to process and ship your order as quickly and carefully as possible.

1. Processing Time

We process orders Monday through Saturday. We begin processing your order immediately upon receipt of payment.

2. Inspection and Packaging

As soon as we receive your products, we conduct a thorough quality inspection. The products are then carefully and securely packaged for shipment.

3. Shipping and Delivery Times

After inspection and packaging, we hand your order over to our delivery partners. The estimated delivery time is usually 8–12 business days.

4. Tracking Your Package

Once your order has been shipped, you will receive a tracking number so you can easily track your package.

5. Taxes and Fees

Although import duties, taxes or other charges may apply in very rare cases, we have no control over these charges and cannot estimate any additional costs. These are determined by the relevant Australian customs authorities and are beyond our control. We make every effort to ensure that our customers do not incur any additional costs. Only in very rare cases may customers be required to pay import duties, taxes or other applicable charges.